TV BOX HD — COMPANY POLICIES & TERMS OF SERVICE

Returns • Refunds • Shipping • Warranty • License Activation • Cancellations • Privacy

Website: www.tvboxhd.comEmail: support@tvboxhd.comText / Chat: 818-264-8383Last Updated: October 9, 2026

1. GENERAL TERMS & CONDITIONS

Welcome to TV BOX HD. We are committed to providing our customers with quality products, dependable service, and a straightforward purchasing experience.

By purchasing, activating, or using TV BOX HD products or services, customers agree to the applicable terms and conditions described in this policy.

TV BOX HD offers digital-only TVBOX Unlimited Plans and TVBOX Complete Packages that include a physical streaming device with a preprogrammed Unlimited Plan.

Customers should review all product descriptions, compatibility requirements, return conditions, and warranty information before completing a purchase.

Nothing in these policies limits consumer rights or legal remedies that cannot be waived under applicable law.

2. OUR 30-DAY CUSTOMER SATISFACTION GUARANTEE

Shop with confidence!

TV BOX HD offers a 30-calendar-day return and refund policy for eligible purchases made by customers in the United States and internationally.

Our 30-day policy applies to:

Digital-Only TVBOX Unlimited PlansTVBOX Complete Packages with Physical Streaming Devices

The return period begins on the original purchase date, not the delivery date.

Customers must submit their return or refund request within 30 calendar days of the original purchase date.

The date of the customer’s initial written request determines whether the request was made within the required return period, even if TV BOX HD processes the request afterward.

Important: The 30-day return period is the deadline for requesting authorization. Authorized physical merchandise must be shipped within the separate RMA shipping deadline described below.

3. DIGITAL-ONLY UNLIMITED PLAN REFUNDS

Digital-only Unlimited Plans are purchased online and delivered electronically through email with the necessary activation information or login credentials.

Domestic and international customers are eligible to request a refund within 30 calendar days of the original purchase date.

For eligible digital-only refunds:

No restocking fee applies.No shipping charges apply.No credit card processing or transaction fees are deducted.Prior refund authorization is required.Upon approval and processing of the refund, the associated Unlimited Plan license and service access will be permanently deactivated.

Customers must submit their refund requests in writing through an authorized TV BOX HD support channel.

4. PHYSICAL TVBOX COMPLETE PACKAGE RETURNS

The TVBOX Complete Package includes a physical streaming device preprogrammed with a TVBOX Unlimited Plan.

The device and included Unlimited Plan are sold together as one complete bundled product, not as separately refundable items.

Both domestic and international customers may request a return within 30 calendar days of the original purchase date.

Eligible physical returns require prior authorization and must include the original TVBOX device sold to the customer.

The condition and completeness of the returned merchandise determine the applicable restocking fee.

Once an eligible Complete Package refund is approved and processed, the associated Unlimited Plan license will be permanently deactivated.

5. RESTOCKING FEES — 20% OR 35%

To maintain fair pricing and cover the costs associated with inspecting, testing, processing, and restoring returned merchandise, TV BOX HD applies the following restocking fees to eligible voluntary physical product returns.

5.1 Standard Restocking Fee — 20%

A 20% restocking fee applies when the returned package contains:

The original TVBOX streaming device.The original manufacturer’s packaging.The original power adapter.All supplied cables and wires.The original remote control.All other included accessories and components.

The device must be functional and free of significant physical damage.

The standard 20% fee applies even when the returned merchandise is complete and in excellent condition.

5.2 Incomplete Package Restocking Fee — 35%

A 35% restocking fee applies when the original TVBOX streaming device is returned but any one or more of the following conditions exist:

Missing original manufacturer’s packaging.Missing power adapter.Missing supplied cables or wires.Missing remote control.Missing accessories or included components.Incomplete original product packaging or contents.

Only one restocking fee category applies to each return. Fees are not cumulative.

5.3 Missing, Incorrect, or Substituted Devices

For customer protection and fraud prevention, TV BOX HD verifies the identity of returned devices.

A return may be rejected or its refund withheld pending investigation if:

The original physical device is missing.The returned device has a serial number that does not match the device originally sold by TV BOX HD.The customer returns a different device in place of the original purchased device.The returned package contains an intentionally substituted, counterfeit, or unauthorized device.

These situations are not treated as ordinary incomplete returns subject to an automatic 35% restocking fee.

TV BOX HD reserves the right to investigate such discrepancies and deny fraudulent or materially misrepresented return requests where legally permitted.

5.4 Restocking Fee Calculation

Restocking fees are calculated as a percentage of the original Complete Package purchase price.

The applicable fee is determined after TV BOX HD receives and inspects the returned merchandise.

Restocking fees do not apply to digital-only purchases or override legally required remedies for defective, incorrect, or misrepresented merchandise.

6. MANDATORY RETURN AUTHORIZATION (RMA)

All physical merchandise returns, whether domestic or international, require a valid Return Merchandise Authorization (RMA) number before shipment.

Customers must contact TV BOX HD to request return authorization.

Email: support@tvboxhd.comText / Chat: 818-264-8383

TV BOX HD generally responds to support requests within approximately 24 hours, although response times may vary.

6.1 RMA Shipping Instructions

Once an RMA number is issued, customers must:

Clearly write the assigned RMA number on the outside of the return shipping package, where it is visible to the receiving department.Hand the return package to the shipping carrier within 3 business days after the RMA is issued.Securely package the merchandise to protect it during shipping.Include the original purchased device and all available accessories, components, and packaging.Use a trackable shipping method. Shipping insurance is strongly recommended.

Business days exclude weekends and applicable holidays.

6.2 Returns Without an RMA Number

IMPORTANT: PHYSICAL RETURNS WITHOUT A VALID RMA NUMBER CLEARLY DISPLAYED ON THE OUTSIDE OF THE SHIPPING PACKAGE WILL BE REFUSED AND RETURNED TO THE SENDER, SUBJECT TO APPLICABLE LAW.

Customers are responsible for additional shipping costs resulting from unauthorized or improperly identified returns, where legally permitted.

An RMA authorizes the return shipment but does not guarantee refund approval. All returns remain subject to inspection and the applicable refund conditions.

7. SHIPPING & DELIVERY POLICY

7.1 Domestic Shipping — United States

TV BOX HD generally processes and ships physical product orders within 24 hours of purchase.

Domestic packages are normally shipped using USPS Priority Mail with tracking.

Most domestic customers receive their orders within approximately 2 business days after shipment, depending on the destination and carrier conditions.

Delivery estimates are not guarantees and may be affected by weekends, holidays, weather, transportation interruptions, and other circumstances.

The 30-calendar-day return period begins on the original purchase date, not the delivery date, except where applicable law requires otherwise.

7.2 International Shipping

TV BOX HD ships eligible physical products internationally.

International delivery times may vary depending on destination, customs procedures, carrier availability, import restrictions, weather, and other circumstances outside our control.

International customers are eligible for the same 30-day return request period as domestic customers.

7.3 Original Shipping Charges

Original shipping charges are nonrefundable for eligible voluntary physical returns where permitted by law.

For orders shipped under free or promotional shipping offers, TV BOX HD may deduct the actual original shipping cost incurred from an approved voluntary refund where legally permitted and disclosed before purchase.

7.4 Return Shipping Charges

Customers are responsible for return shipping costs on voluntary physical product returns, including international returns.

TV BOX HD recommends using tracking and adequate shipping insurance.

Customers should contact their selected shipping carrier regarding lost or damaged customer-arranged return shipments.

These conditions do not override any mandatory legal rights or the shipping assistance provided for approved defective-device exchanges.

8. DEFECTIVE DEVICE EXCHANGES — FIRST 30 DAYS

TV BOX HD provides additional assistance for verified defective physical devices reported within the first 30 days of the original purchase date.

Customers must obtain approval before returning a defective device or purchasing a replacement under the international assistance arrangement.

8.1 United States Customers

For approved defective-device exchanges within the first 30 days:

TV BOX HD will authorize the replacement or exchange.TV BOX HD will cover shipping costs in both directions.The customer’s existing Unlimited Pla