Cancellation Policy

TV BOX HD requires 30 days advance notice on cancellations of any type of monthly or annually subscription based services. For unlimited plans the cancellation policy is 7 days only.(to give us time to make sure your account is properly disconnected at the right time, to wrap-up any remaining billing issues, and most importantly, to ensure you are not billed for the next payment period). No Prorate for requests between the billing cycles or before the 30 days CANCELLATION notice. If you ever decide to cancel your account, just send us an email to: support@tvboxhd.com with your request for cancellation and your service will be discontinued at the end of your next complete billing month. All cancellations requests must be submitted via email to our billing department using our email address: support@tvboxhd.com. You must include your account First Name, Last Name, Phone Number, Account Number and the reason you are canceling your account in your email. Please always keep a copy of your CANCELLATION notice which stays in your SENT section of your email program for future reference.

To insure proper service to our customers we do not accept CANCELLATIONs by phone and must be documented such as email service. In the event of dispute, the copy of your email is your only resource to back track the CANCELLATION request.

TVBOX ("us", "we", or "our") operates the www.tvboxhd.com website and the Roku app, Mobile app, Smart Devices app or Web application/Site (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for TVBOX is based on the Free Privacy Policy Template Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address First name and last name Phone number Cookies and Usage Data Usage.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.Use of Data

TVBOX uses the collected data for various purposes:

To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TVBOX will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data Legal Requirements

TVBOX may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation To protect and defend the rights or property of TVBOX To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Return Policy

All returns must return back to us on the 7th day from the date of the transaction and 20% restocking fee will be applied to all opened items. If the item is opened we are unable to resell the product. All products sold are brand new and the 20% restocking fee is what the manufacturer charges us to replace. Our products are guaranteed to work.( After 7 days No Returns will be accepted, Should you have issues with your product we will Exchange the product at no additional cost up to 1 month and after that you may contact the device manufacturer as all products come with 1 year limited warranty ).

Before making your final purchase please consult with our sales staff to see which product is right for you. Also Customers are only allowed to return products when they are defective, damaged or non-ordered products, and only with a Return Material Authorization (RMA) number. You may not be credited if you decide to return the product without an existing RMA number or any prior communication with our tech support department. A restock fee of 30% of the purchase price less original shipping charges will be deducted and refunded back to your account. RMA number must be assigned for all returns. Any product that is shipped to us without an RMA number may be Refused, Returned or 30% deduction for NO RMA Restocking fee will be enforced.

Products returned without a Merchandise Authorization (RMA) number are subject to a 70% No RMA restocking fee.Original Shipping Charges are none Refundable even if the product was sold with free shipping special. Shipping company do charge us for the delivery of the product and free shipping only applies when you keep the product and original sh